ZotaBet Privacy Policy

Information We Collect

We collect personal information such as your name, date of birth, email address, residential address, telephone number, and identification documents for account verification and KYC purposes under Australian AML/CTF laws[1]. Financial data including bank details, payment card information, and source of funds documentation is gathered to process transactions securely[1][2]. We also collect usage data like login times, games played, deposit history, and responsible gaming preferences, as well as device information and IP addresses[1]. Special categories of data, such as responsible gaming information that may relate to health, are collected only as necessary for legal obligations[1].

How We Use Your Information

Your information is used to create and manage your player account, process deposits, withdrawals, and bets, and provide gaming services[1]. We use it for identity verification, fraud prevention, and compliance with Australian anti-money laundering requirements[1][3]. Data helps personalise your experience, including marketing communications based on your preferences, and improve our platform through usage analytics[1]. It also supports responsible gaming features like deposit limits and self-exclusion options[2][7].

Information Sharing

We share personal information with trusted third-party service providers, such as payment processors and hosting services, under strict confidentiality agreements to deliver our services[1]. Disclosure occurs if required by Australian law, regulatory authorities, or to prevent fraud and illegal activity[1][4]. We do not sell your data or allow third parties to use it for their own purposes[1].

Data Security

We implement robust security measures including SSL encryption, secure servers, and access controls to protect your personal information from unauthorised access, loss, or misuse[1][2]. Access to data is limited to authorised personnel with a business need, and player accounts require unique credentials with optional two-factor authentication[1]. Regular security audits and compliance with Australian privacy standards ensure ongoing protection[1][3]. You are responsible for maintaining the confidentiality of your login details[1].

Your Rights

Under the Australian Privacy Act 1988, you have rights to access, correct, or delete your personal information by contacting us[1]. You can request details of your account history, gaming activity, and responsible gaming data for transparency[2]. We respond to such requests promptly, subject to legal exceptions for KYC and AML compliance[1][3]. For complaints, contact us or the Office of the Australian Information Commissioner[1].

Cookies and Tracking

We use cookies and similar tracking technologies to enhance site functionality, analyse usage, and personalise content as outlined in our Cookie Policy[1]. These collect data on your interactions, device, and preferences to improve services and prevent fraud[1]. You can manage cookie preferences through your browser settings[1].

Contact Us

For privacy concerns or to exercise your rights, please contact our Data Protection Officer.

Email: [email protected]